Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides to non GamStop casinos for UK readers, so most messages concern accuracy, page feedback or how we assess sites. We are not a casino, and we cannot act on your account with one.
What we can and cannot help with
Being clear about this saves you time. We are an independent information site, not the operator of any casino or betting site.
| We can help with | We cannot help with |
|---|---|
| Corrections to bonus terms, payment details or other facts on our pages | Recovering deposits, winnings or closed accounts at a casino |
| Questions about how we research and rank sites | Resolving a withdrawal dispute on a casino's behalf |
| Suggestions for topics or clearer explanations | Lifting a GAMSTOP registration or any self-exclusion |
| Editorial and partnership enquiries | Guaranteeing any outcome, payout or bonus result |
How to send us a message
Use the contact details or form shown in the site footer or alongside this page. We do not publish a personal address in this copy, so please rely on the official channel on slamproductions.net and be wary of anyone claiming to write on our behalf from another address.
To help us reply quickly, include:
- The page address or the name of the casino you are asking about.
- The specific claim you are questioning, quoted if possible.
- What you believe is correct, and where you found it, such as the casino's own terms page.
- The date you saw the information, as bonus terms change often.
Reporting an error in a casino listing
Terms such as wagering requirements, maximum bet limits, bonus expiry dates and cashout caps can change without notice. Our pages carry a fact-check date, currently 29 September 2026, and we treat advertised offers as casino advertising rather than confirmed fact. If a listing for Betmica, Kikibet, Betninja or any other site we cover looks out of date, tell us. We will check it against the operator's published terms and update the page where the evidence supports it.
Please note that some offers are quoted in euros or dollars, and some in pounds. If you spot a currency or conversion issue affecting a GBP account, that is exactly the kind of detail worth reporting.
If you have a problem with a casino
Start with the casino's own customer support and keep copies of your messages, screenshots and transaction records. Then use its formal complaints procedure, if it has one. Check which licence the operator holds, because that decides which body, if any, will look at a dispute. Sites outside the UK Gambling Commission system are not covered by UK dispute routes, and protections can be weaker. Our guide to trusted non GamStop casinos in the UK explains what to check before you deposit.
We cannot mediate, and we would rather say so than raise expectations. Nothing we publish guarantees a withdrawal or a resolution.
Support if gambling is causing you harm
If gambling is affecting your finances, mood or relationships, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential, and offers online chat. You can register with GAMSTOP to exclude yourself from UK-licensed sites, and use deposit and loss limits, self-exclusion tools and gambling blocking software. Gambling is not a way to make income or solve money worries. Only adults aged 18 and over should gamble.
Partnerships and how we handle them
We may earn commission if you use some links on this site. Commission does not buy position in our rankings, and editorial ratings are our own assessments, not customer-review scores. If you represent an operator or provider, you can ask about editorial coverage, but we will not agree to guaranteed placement or to changing a review in return for payment.
What to expect after you write
A person on the editorial team reads each message. We do not promise a fixed reply time, and we may not respond to messages that are abusive or ask us to handle a casino dispute. Where a correction is justified, we update the page and note the date. Thank you for helping keep Casinos Not On Gamstop accurate.